REFUNDS & RETURNS POLICY

Plantiq
Website: https://plantiq.net/
Effective Date: June 4, 2026

1. General Policy

We want you to have a positive experience with Plantiq. Due to the nature of certain products and services, all refund, return, exchange, and cancellation requests are subject to this Refunds & Returns Policy.

Unless otherwise required by law, we reserve the right to approve or deny any request at our sole discretion.

2. Physical Product Returns

If Plantiq sells physical products, returns may be considered only under the following conditions:

• The item was delivered damaged
• The wrong item was shipped
• The item has a verified manufacturing defect
• The return request is made within the allowed return window

To be eligible for review, the item must generally:

• Be unused and in its original condition
• Be in the original packaging, if applicable
• Include proof of purchase
• Include photo or video evidence, if requested

We may deny returns for items that show signs of use, damage, misuse, or tampering.

3. Return Request Window

All return or refund requests for physical products must be submitted within 7 days of delivery, unless a different period is stated for a specific product.

Requests submitted after the applicable period may be denied.

4. Non-Returnable Items

The following items are generally non-returnable and non-refundable, unless required by law or expressly approved by us:

• Used or opened items
• Perishable goods
• Custom, personalized, or made-to-order items
• Digital products, downloadable content, or software
• Subscription fees already billed
• Gift cards
• Clearance, discounted, or final sale items

5. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, you must contact us within the required return window.

Please include:

• Your order number
• A description of the issue
• Clear photo or video evidence, if applicable

If your request is approved, we may offer one of the following remedies at our discretion:

• Replacement item
• Store credit
• Refund to the original payment method

6. Refunds

If a refund is approved:

• Refunds will be issued to the original payment method, unless otherwise agreed
• Processing times may vary by payment provider
• Refunds may take 5–10 business days to appear, depending on your financial institution

Original shipping charges, delivery fees, taxes, and processing fees may be non-refundable unless required by law or otherwise stated by us.

7. Exchanges

We may allow exchanges in limited circumstances, including when:

• The wrong item was sent
• The item is defective
• Inventory is available for replacement

All exchanges are subject to approval and product availability.

8. Order Cancellations

Orders may only be canceled before processing or fulfillment begins.

Once an order has been processed, packed, shipped, fulfilled, or otherwise delivered, it may no longer be eligible for cancellation.

If Plantiq offers appointments, services, subscriptions, or digital access, separate cancellation rules may apply and may be disclosed at checkout or in service-specific terms.

9. Shipping Costs for Returns

If a return is approved:

• The customer may be responsible for return shipping costs unless the return is due to our error, a defective item, or a damaged delivery
• We recommend using a trackable shipping method for approved returns
• We are not responsible for returned packages lost in transit

10. Refused or Undeliverable Orders

If an order is refused, unclaimed, or returned due to an incorrect address provided by the customer, we may:

• Deduct shipping and handling costs from any approved refund
• Charge additional fees for reshipment
• Deny a refund where appropriate

11. Fraud, Abuse & Chargebacks

We reserve the right to deny refunds, returns, or exchanges in cases of suspected:

• Fraud
• Abuse of the refund process
• Repeated refund claims
• Chargeback misuse

We may dispute chargebacks using order, fulfillment, communication, and transaction records.

12. Contact Information

To request a return, exchange, or refund review, contact:

Plantiq
Website: https://plantiq.net/
Email: info@plantiq.net

Please include your order number and relevant details with your request.